Privacy Policy for Buzzy Honey Bee

Buzzy Honey Bee (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://buzzyhoneybee.co.uk

or purchase our products.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal data:

1.1 Personal Data You Provide

Name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely by third-party processors — not stored by us)
Your message content when contacting customer support
Preferences when subscribing to newsletters or marketing communications

1.2 Automatically Collected Data

When you browse our website, we automatically collect:

IP address
Browser type and device information
Pages visited and browsing behaviour
Cookies and similar tracking technologies (see Cookie Policy)

2. How We Use Your Personal Data

We process your data for the following purposes:

To process and fulfil your orders, including payment, delivery, and customer support
To communicate with you regarding orders, inquiries, or account issues
To manage your account, if you create one
To send marketing emails, if you opt in
To improve our website, user experience, and product offerings through analytics
To protect our website, prevent fraud, and maintain security
To comply with legal obligations, including tax and accounting requirements

3. Legal Bases for Processing

We process your data under the following legal grounds:

Contractual necessity – to process and deliver your orders
Consent – for marketing communications and non-essential cookies
Legal obligation – to meet tax, accounting, and regulatory requirements
Legitimate interests – to improve our website, prevent fraud, and operate securely

4. Sharing Your Information

We do not sell or rent your personal data.
However, we may share your data with trusted third parties who help us operate our business, including:

4.1 Service Providers

Payment processors (e.g., Stripe, PayPal)
Website hosting platforms
Marketing and email platforms
Analytics services (e.g., Google Analytics)
Delivery partners and couriers

These providers may process your data on our behalf under secure contracts.

4.2 Legal or Regulatory Authorities

We may disclose information if required to comply with law, respond to legal claims, or protect our rights.

5. International Data Transfers

Some of our service providers may store or process your data outside the UK or European Economic Area (EEA), such as in the USA.

Whenever data is transferred internationally, we ensure it is protected using:

UK-approved Standard Contractual Clauses (SCCs)
Adequacy decisions, where applicable
Other legally recognised safeguards

6. Cookies and Tracking Technologies

We use cookies to:

Operate essential website functions
Analyse website performance
Improve user experience
Personalise marketing (with consent)

You can manage cookie preferences at any time through your browser settings.
For full details, please see our Cookie Policy.

7. Marketing Communications

We only send marketing emails if:

you have explicitly opted in, or
you purchased from us and have not unsubscribed (soft opt-in allowed under UK law)

You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email.

8. Automated Decision-Making & Profiling

If you interact with our website or marketing tools, we may use automated technologies such as:

behavioural analytics
personalised recommendations
retargeting ads (e.g., Pinterest Tag, Meta Pixel, Google Ads)

These tools help us understand customer interests and improve advertising relevance.

We do not make decisions that have legal or similarly significant effects solely through automated processing.

9. Data Retention

We retain your personal data only as long as necessary for each purpose, including:

Order and transaction data: 6 years (for tax and accounting compliance)
Marketing data: until you unsubscribe
Customer inquiries: up to 12 months
Website analytics data: retention depends on the analytics provider but is anonymised where possible

After retention limits expire, data is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the following rights:

Access – request a copy of your personal data
Correction – request correction of inaccurate data
Erasure – request deletion (subject to legal constraints)
Restriction – limit processing in certain circumstances
Data portability – request transfer to another provider
Object – object to certain types of processing (e.g., marketing)
Withdraw consent – withdraw consent at any time for marketing or cookies

To exercise your rights, contact us at: [email protected]

11. Data Security

We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
However, no online platform is 100% secure, so we encourage responsible handling of your account credentials.

12. Children’s Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices—please review their policies separately.

14. Changes to This Privacy Policy

We may update this policy from time to time.
When we do, we will post the updated version on this page with a new “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Buzzy Honey Bee
[email protected]You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.