Privacy Policy for Buzzy Honey Bee
Buzzy Honey Bee (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://buzzyhoneybee.co.uk or purchase our products. It complies with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect and process the following information:
- Personal Data You Provide:
- When you place an order, register an account, or contact us, we collect your name, email address, phone number, billing and shipping addresses, and payment details.
- If you sign up for newsletters or promotional emails, we collect your email address and preferences.
- Automatically Collected Data:
- When you browse our website, we collect information such as your IP address, browser type, device information, and browsing behaviour using cookies and similar technologies.
2. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your orders, including delivery and customer support.
- To communicate with you about your orders, inquiries, or account.
- To send you promotional content if you have opted in.
- To improve our website and customer experience through analytics.
- To comply with legal obligations, such as tax and accounting requirements.
3. Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
- Contractual necessity: To fulfil our obligations under the terms of sale.
- Consent: For marketing communications (where required).
- Legal obligations: To comply with applicable laws and regulations.
- Legitimate interests: To enhance our website and provide a secure shopping experience.
4. Sharing Your Data
We do not sell or rent your personal data. However, we may share your information with third parties to provide our services, including:
- Payment processors: To securely process transactions.
- Delivery partners: To ship your orders.
- Service providers: To host our website, manage marketing campaigns, analyses website traffic.
- Legal authorities: If required by law or to protect our legal rights.
5. Cookies and Tracking Technologies
We use cookies to:
- Enhance your browsing experience.
- Remember your preferences and items in your cart.
- Collect analytics to improve our website.
You can manage your cookie preferences through your browser settings. For more information, please see our [Cookie Policy].
6. Shipping Policy
We deliver products within the UK only. Orders are typically processed within 1-2 business days, and delivery times may vary depending on your location and chosen shipping method. Standard shipping is estimated to take 3-5 business days.
- Shipping Costs: Shipping fees are calculated at checkout based on the weight and size of your order.
- Delivery Partner: We work with reputable couriers to ensure your products arrive safely.
- Delays: While we strive to meet delivery timelines, delays due to unforeseen circumstances (e.g., weather or courier issues) may occur.
- Order Tracking: You will receive a tracking link via email once your order has been dispatched.
7. Returns Policy
We comply with UK consumer law regarding returns and refunds. If you are unsatisfied with your purchase, you can request a return or exchange within 14 days of receiving your order.
Return Costs: Unless the product is faulty or damaged, the customer is responsible for return shipping costs.
8. Retention of Your Data
Eligibility: Products must be unused, in their original condition, and in the original packaging.
Exceptions: Perishable goods (e.g., honey) and customized items are non-refundable unless defective.
Process: To initiate a return, contact us at [Your Contact Email Address] with your order details. We will provide instructions on how to return your item.
Refunds: Refunds will be issued to the original payment method within 14 days of receiving the returned item.
We retain your data only as long as necessary for the purposes stated in this policy, or to comply with legal, tax, or accounting obligations. For example:
- Order data is retained for six years to meet tax regulations.
- Marketing data is retained until you unsubscribe or request deletion.
9. Your Rights
Under the UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request corrections to your personal data.
- Deletion: Request deletion of your personal data, subject to legal requirements.
- Restriction: Restrict processing of your data in certain circumstances.
- Data Portability: Request your data in a portable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdrawal of Consent: Withdraw consent for processing where consent was the legal basis.
To exercise your rights, contact us at buzzyhoneybeeuk@gmail.com.
10. Security of Your Data
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no online platform is completely secure, and you share data at your own risk.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices, so please review their privacy policies.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post updates on this page, and significant changes will be communicated to you directly if required.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Buzzy Honey Bee
buzzyhoneybeeuk@gmail.com
14. Complaints
If you are unhappy with how we process your data, you can contact us directly or file a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.