Return Policy – Buzzy Honey Bee
Your satisfaction is important to us.
This Return Policy explains how to request returns, refunds, and exchanges for purchases made on https://buzzyhoneybee.co.uk
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1. Eligibility for Returns
You may request a return within 14 days of receiving your order.
Items must be:
- unused
- unopened
- in original packaging
- in the same condition as received
2. Non-Returnable Items
We cannot accept returns for:
- perishable goods such as honey, beepollen, honey with fruit
- customised or personalised products
- products marked as final sale
These items may be refunded only if defective or damaged.
3. How to Initiate a Return
To request a return, contact us at: [email protected]
Please include:
- your full name
- order number
- reason for return
- photos, if the item is damaged or defective
Once approved, we will provide return instructions and return address.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective.
- We recommend using a tracked postal service.
- We are not responsible for returned parcels lost in transit.
5. Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refund processing:
- Refunds are issued within 14 days of receiving the returned goods
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable (unless the item was faulty)
6. Damaged or Faulty Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and the damaged item
You may receive a replacement or full refund (including shipping).
7. Exchanges
We offer exchanges only for defective or incorrect items.
For all other situations, request a return and place a new order.
8. Contact
If you need help with a return, email us at: [email protected]